RayCSoft Terms of Service

RayCSoft Terms of Service

IMPORTANT NOTICE:
*All Payments To RayCSoft (to include payments for ALL Services and ALL Products) Are Non-Refundable*

RayCSoft ("The Company") agrees to furnish services to the Subscriber, subject to the following TOS (Terms of Service).

Use of RayCSoft Services constitutes acceptance and agreement to RayCSoft's AUP as well as RayCSoft's TOS (Terms of Service).

All provisions of this contract are subject to the TOS (Terms of Service) of RayCSoft and AUP (Acceptable Use Policy). The AUP may be changed from time to time at the discretion of the Company. Subscriber understands that change to the AUP by the Company shall not be grounds for early contract termination or non-payment.

This Agreement shall be construed in all respects in accordance with the laws of the state of Ohio, county of Butler applicable to contracts enforceable in that state. Venue will be Butler County, Ohio

Disclosure to Law Enforcement: The AUP specifically prohibits the use of our service for illegal activities. Therefore, Subscriber agrees that the Company may disclose any and all subscriber information including assigned IP numbers, account history, account use, etc. to any law enforcement agent who makes a written request without further consent or notification to the Subscriber. In addition RayCSoft shall have the right to terminate all service set forth in this Agreement.
Service Rates: Subscriber acknowledges that the nature of the service furnished and the initial rates and charges have been communicated to Subscriber. Subscriber is aware that the Company may prospectively change the specified rates and charges from time to time. The promotional offer is contingent upon Company achieving and maintaining its cost of service goals including but not limited to rates charged to company by its suppliers.
Payment: Establishment of this service is dependent upon receipt by the Company of payment of stated charges. Subsequent payments are due on the anniversary date of the month for that month's service. All accounts and services provided by RayCSoft are subject to the current tax rate as imposed by the City of Hamilton, State of Ohio which is currently 6.50%. 80% of the monthly service charge is subject to the 6.50% tax rate, while the remaining 20% of the monthly service charge is not taxed. 100% of the setup fee is subject to the 6.50% tax rate. The above applies to all accounts and services provided by RayCSoft.
Payments and Fees: Credit cards that are declined for any reason are subject to a $1.00 declination fee. Service may be interrupted on accounts that reach 10 days past due. Service interrupted for nonpayment is subject to a $25 reconnect charge. Accounts not paid by due date are subject to a $4.95 late fee. Accounts that are not collectable by RayCSoft may be turned over to an outside collection agency for collection. If your account is turned over for collection, you agree to pay the company a "Processing and Collection" Fee of not less than $50 nor more than $150. If you desire to cancel your account, please follow the proper procedure to do this as outlined in this TOS.
Refund and Disputes: All payments to RayCSoft are nonrefundable. This includes the one time setup fee and subsequent charges regardless of usage. All overcharges or billing disputes must be reported within 30 days of the time the dispute occurred. If you dispute a charge to your credit card issuer that, in RayCSoft's sole discretion is a valid charge under the provisions of the TOS and /or AUP, you agree to pay RayCSoft an "Administrative Fee" of not less than $50 and not more than $150.
Failure to Pay: The Company may temporarily deny service or terminate this Agreement upon the failure of Subscriber to pay charges when due. Such termination or denial will not relieve Subscriber of responsibility for the payment of all accrued charges, plus reasonable interest and any collection fees.
Account Cancellation: Requests for canceling accounts may be made in writing with at least 30 days notice but not more than 60 days prior written notice and sent to:

RayCSoft Attn: Cancellations
PO Box 535
Hamilton, OH 45012
Or you may call 513-892-1044 or fax the cancellation request to 513-892-2636.

RayCSoft's preferred method of cancellation is via the client section of your RayCSoft account. Please log into the client services section at www.raycsoft.com and you can request to have your account cancelled there via the online cancellation form.

You must have all account information to cancel.
Subscriber acknowledges that the service provided is of such a nature that service can be interrupted for many reasons other than the negligence of the company and that damages resulting from any interruption of service are difficult to ascertain. Therefore, subscriber agrees that the company shall not be liable for any damages arising from such causes beyond the direct and exclusive control of the company. Subscriber further acknowledges that the company's liability for its own negligence may not in any event exceed an amount equivalent to charges payable by subscriber for services during the period damages occurred. In no event shall the company be liable for any special or consequential damages, loss or injury.
New Domain Accounts: All new webhosting accounts involving new domains will be set up and entered into our DNS servers within 3 to 5 business days. Due to unforeseen complications, however, this process may sometimes require up to 7 business days. If the new domain is registered by the account holder, there will not be a handling fee. If the domain is registered by RayCSoft on behalf of the account holder a handling fee will be incurred.
Transfer of Domains: New webhosting accounts which involve the transfer of a domain from another provider to RayCSoft will require a minimum of seven (7) days to be set up and entered into our DNS servers. In some cases, such transfers may take up to sixty (60) days. Due to the unpredictable nature of the transfer process, no guarantees are made regarding the amount of time a specific transfer may take. If the transfer of the domain is done by RayCSoft on behalf of the account holder a handling fee will be incurred. If the customer cancels service during the transfer period for any reason, all charges are considered earned.
Support Boundaries: RayCSoft, provides 24 x 7 technical support to our subscribers (except for few holidays and short company meetings when we close our center.) We limit our technical support to our area of expertise. The following is our guidelines when providing support: RayCSoft provides support related to your virtual site physical functioning. RayCSoft does not offer tech support for application specific issues such as cgi programming, html or any other such issue. This type of support require a maintenance agreement, RayCSoft does not provide technical support for YOUR customers. If you can email, we encourage you to email support@raycsoft.net for assistance. If you are able to get online and have other questions, the answers may be on our home page here - we encourage you to check there first. Lastly, the Help files in the program you are using may have the answer to your question so please do investigate these resources before calling tech support.

SPAM and Unsolicited Commercial Email (UCE): RayCSoft takes a zero tolerance approach to the sending of Unsolicited Commercial Email (UCE) or SPAM over our network. Very simply this means that customers of RayCSoft may not use or permit others to use our network to transact in UCE. Customers of RayCSoft may not host, or permit hosting of, sites or information that is advertised by UCE from other networks. In addition, it is not acceptable to transmit bulk email through remote SOCKS, HTTP or other similar proxies who in turn make a SMTP (TCP port 25) connection to the destination mail servers. This technique may result in account suspension or termination. Violations of this policy carry severe penalties, including termination of service. In order to prevent unnecessary blacklisting due to spam we reserve the right to occasionally sample bulk email being sent from servers.

a.	Violation of RayCSoft's SPAM policy will result in severe penalties. Upon notification of an alleged violation of our SPAM policy, RayCSoft will initiate an immediate investigation (within 48 hours of notification). During the investigation, RayCSoft may restrict customer access to the service to prevent further violations. If a customer is found to be in violation of our SPAM policy, RayCSoft may, at its sole discretion, restrict, suspend or terminate customer's account. Further, RayCSoft reserves the right to pursue civil remedies for any costs associated with the investigation of a substantiated policy violation. RayCSoft will notify law enforcement officials if the violation is believed to be a criminal offense.
b.	First violations of this policy will result in an "Administrative Fee" of $250 and your account will be reviewed for possible immediate termination. A second violation will result in an "Administrative Fee" of $500 and immediate termination of your account. Users who violate this policy agree that in addition to these "Administrative" penalties, they will pay "Research Fees" not to exceed $175 per hour that RayCSoft personnel must spend to investigate the matter. PLEASE, DO NOT SPAM from your account.
	IMPORTANT NOTICE: BEGINNING IMMEDIATELY, anyone publishing websites or services that support spammers or cause any of our IP space to be listed in any of the various Spam Databases will have their account immediately removed. The account will not be reactivated until such time that you agree to remove ANY and ALL traces of the offending material immediately upon reconnection and agree to allow us access to the account to confirm that all material has been COMPLETELY removed. Severe violations may result in immediate and permanent removal of the account without notice to the customer. Any client guilty of a second violation WILL be immediately and permanently removed without notice.

Network

IP Address Ownership: If RayCSoft assigns Customer an Internet Protocol address for Customer's use, the right to use that Internet Protocol address shall belong only to RayCSoft, and Customer shall have no right to use that Internet Protocol address except as permitted by RayCSoft in its sole discretion in connection with the Services, during the term of this Agreement. RayCSoft shall maintain and control ownership of all Internet Protocol numbers and addresses that may be assigned to Customer by RayCSoft, and RayCSoft reserves the right to change or remove any and all such Internet Protocol numbers and addresses, in its sole and absolute discretion. Our allocation of IP addresses is limited by Upstream Providers and ARIN's new policies.

Bandwidth and Disk Usage: Customer agrees that bandwidth and disk usage shall not exceed the number of megabytes per month for the Services ordered by Customer on the Order Form (the "Agreed Usage"). RayCSoft will monitor Customer's bandwidth and disk usage. RayCSoft shall have the right to take corrective action if Customer's bandwidth or disk usage exceeds the Agreed Usage. Such corrective action may include the assessment of additional charges, disconnection or discontinuance of any and all Services, or termination of this Agreement, which actions may be taken is in RayCSoft's sole and absolute discretion. If RayCSoft takes any corrective action under this section, Customer shall not be entitled to a refund of any fees paid in advance prior to such action. In the event that a customer exceeds the included allocation, RayCSoft may, at its sole discretion, collect a deposit, in an amount determined by RayCSoft, against customer's credit card on file with RayCSoft.

System and Network Security: Users are prohibited from violating or attempting to violate the security of the RayCSoft Network. Violations of system or network security may result in civil or criminal liability. RayCSoft will investigate occurrences, which may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting Users who are involved in such violations. These violations include, without limitation:

i.	Accessing data not intended for such User or logging into a server or account, which such User is not authorized to access.
ii.	Attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization.
iii.	Attempting to interfere with service to any user, host or network, including, without limitation, via means of overloading, "flooding", "mail bombing" or "crashing".
iv.	Forging any TCP/IP packet header or any part of the header information in any e-mail or newsgroup posting.
v.	Taking any action in order to obtain services to which such User is not entitled.

Notification of Violation:

a.	RayCSoft is under no duty to look at each customer's or user's activities to determine if a violation of the AUP has occurred, nor do we assume any responsibility through our AUP to monitor or police Internet-related activities.
b.	First violation: Any User, which RayCSoft determines to have violated any element of this Acceptable Use Policy, shall receive an email, warning them of the violation. The service may be subject at RayCSoft's discretion to a temporary suspension pending a User's agreement in writing, to refrain from any further violations.
c.	Second Violation: Users that RayCSoft determines to have committed a second violation of any element of this Acceptable Use Policy shall be subject to immediate suspension or termination of service without further notice.
d.	We reserve the right, to drop the section of IP space involved in Spam or Denial-of-Service complaints if it is clear that the offending activity is causing great harm to parties on the Internet. In particular, if open relays are on your network or a customer's network, or if denial of service attacks are originating from your account. In certain rare cases, we may have to do this before attempting to contact you. If we do this, we will contact you as soon as is feasible.

Suspension of Service or Cancellation: RayCSoft reserves the right to suspend network access to any customer if in the judgment of the RayCSoft network administrators the customer's account is the source or target of the violation of any of the other terms of the AUP or for any other reason which RayCSoft chooses. If inappropriate activity is detected, all accounts of the Customer in question will be deactivated until an investigation is complete. Prior notification to the Customer is not assured. In extreme cases, law enforcement will be contacted regarding the activity. The customer will not be credited for the time the customer's accounts were suspended.
RayCSoft reserves the right to amend its policies at any time. All clients of RayCSoft's services must adhere to the above policies. Failure to follow any term or condition will be grounds for immediate Cancellation.
Indemnification: RayCSoft wishes to emphasize that in agreeing to the RayCSoft Acceptable Use Policy (AUP) and Terms of Service (ToS), customer indemnifies RayCSoft for any violation of the Acceptable Use Policy (AUP) and Terms of Service (ToS) that results in loss to RayCSoft or the bringing of any claim against RayCSoft by any third-party. This means that if RayCSoft is sued because of a customer's or a customer of a customer's activity, the customer will pay any damages awarded against RayCSoft, plus all costs and attorney's fees.

Miscellaneous Provisions: You must provide us with, and keep current, good contact information for you. E-mail, fax, and telephone contacts are used, in that order of preference.

a.	A waiver by the Company of any breach of any provision of this Agreement by Subscriber shall not operate as or be construed as a continuing or subsequent waiver thereof or as a waiver of any breach of any other provision thereof.
b.	Subscriber shall not transfer or assign this Agreement without the prior written consent of the Company. Company may assign Agreement at anytime without consent from or notice to Subscriber. Company reserves right to cancel customers rights under this contract at anytime without further obligation.
c.	RayCSoft takes no responsibility for any material input by others and not posted to the RayCSoft Network by RayCSoft. RayCSoft is not responsible for the content of any other websites linked to the RayCSoft Network; links are provided as Internet navigation tools only. RayCSoft disclaims any responsibility for any such inappropriate use and any liability to any person or party for any other person or party's violation of this policy.
d.	RayCSoft is not responsible for any damages your business may suffer. RayCSoft does not make implied or written warranties for any of our services. RayCSoft denies any warranty or merchantability for a specific purpose. This includes loss of data resulting from delays, non-deliveries, wrong delivery, and any and all service interruptions caused by RayCSoft.
e.	You may not host pornographic content or IRC servers without first notifing RayCSoft. Accounts found hosting this material without proper notification will be subject to immediate cancellation without refund.

Responsibility for Content: You, as RayCSoft's customer, are solely responsible for the content stored on your account.
Denial of Service: We reserve the right to refuse service to anyone at any time for any reason.